Delivery and Shipping

Order Processing

Please allow 1-2 business days for reading to ship items, or 2-3 days for custom orders, to process your order. Expect an email within the same timeframes as mentioned (based on your order type), to let yo know your order is on the way!

At this present time, we only offer shipping within Aotearoa/New Zealand.

  • NEW ZEALAND:
    – Due to the various sizes of our products, we have several postage rates starting from $15.00.
    – Rural addresses are charged extra.
    – Delivery within WELCOME BAY, TAURANGA is FREE.
    – All parcels within New Zealand are sent by courier, and are tracked, unless otherwise stated.
    – We can not send to PO Box addresses.
    – Delivery times may vary, but usually between 1-2 days for urban NORTH ISLAND address, or 2-3 days for URBAN SOUTH ISLAND addresses. Please note if you are rural, it may take an extra day.


STORE PICKUP

We do not allow pick ups.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at emily@ohemgee.co.nz